Privacy Policy
GMAN IT are strongly committed to providing you with the highest levels of customer service which includes protecting your privacy while interacting with our content, products and services. GMAN IT understands how vital your phone system is to your business, and that you need to have trust in that phone system and the company that is providing it.
This privacy policy sets out how GMAN IT collects, uses and discloses your personal information, and GMAN IT’s commitment to keeping that information safe, secure and private. It is GMAN IT’s aim to provide you with a gratifying experience, while allowing you to have access to edit the provided information, control your privacy and also to give you a means to voice any questions or concerns you may have.
Collection of information
Personal information held by GMAN IT may include your name, date of birth, current and previous addresses, telephone/mobile telephone number(s), email address, bank account or credit card details, occupation, and your GMAN IT account PIN, username or password. GMAN IT also holds details of the services that you have purchased from GMAN IT. This may include the number(s) and type(s) of phones connected to the number(s).
Use of information
GMAN IT do not in any way review, edit, disseminate or use individual customer data or communications other than to either investigate a technical support request initiated by a customer or suspected Terms of Use violation or as may be required by law. Aggregated, non-identifiable usage statistics may also be used by GMAN IT to assess system performance and scale.
No auditing of customer communications
GMAN IT do not monitor the content of any calls made or received by GMAN IT customers.
Electronic/physical mailing addresses
GMAN IT requires a valid, working email address after the account is set up to send details of account information to, including account username and password. You may send a request to support@gmanit.com.au if you do not wish to receive any further communications from GMAN IT after completion of the installation process. However, this may restrict GMAN IT’s ability to provide you with technical support.
Secure connection
GMAN IT offers the use of a secure server and operates secure data networks that are designed to protect your privacy and security. All sensitive and credit information is transmitted via Secure Socket Layer (SSL) Technology and then encrypted into GMAN IT’s payment gateway providers’ database which is only accessible by those authorized with special access rights to such systems.
GMAN IT maintains a secure electronic connection to your GMAN IT server in order to monitor your system performance, provide you with technical support and product enhancements. The security techniques implemented by GMAN IT, like encryption, firewalls, and access controls, guarantee the safety of customer data and system access and minimize the risk of network intrusion.
Billing information
GMAN IT uses a third-party payment gateway service for credit card processing services. GMAN IT have an agreement with such third party, ensuring appropriate security and confidentiality measures are in place in safeguarding your personal data. The third party is only used to process credit card charges and the credit card information is secured with the third party payment gateways.
Cookies
GMAN IT uses cookies to enhance the user’s experience and help GMAN IT recognize visitors when they return to the GMAN IT website. Using cookies allows GMAN IT to tailor content or advertisements to match your preferred interest; avoid showing visitors the same advertisements repeatedly; compile anonymous, aggregated statistics that allows GMAN IT to understand how users use GMAN IT’s site and to help GMAN IT improve the structure of GMAN IT’s website; count the number of anonymous users of our sites. Browsers are generally set to accept cookies. However, the configuration of your browser can be changed if you would prefer not to receive cookies.
Log files
GMAN IT uses IP addresses to evaluate trends, manage the site, follow user’s movement, and collect broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Third party links
GMAN IT’s website may contain links to other websites. GMAN IT is not responsible for the privacy policies of other third party websites. GMAN IT encourages our users to be aware when they leave the GMAN IT site and to read the privacy statements of each and every web site that collects personally identifiable information.
Security of data
GMAN IT has several security techniques in place which ensure safety of customer data and system access. Your information is encrypted and authenticated using Secure Socket Layer (SSL) Technology. Authentication allows only registered users to log onto GMAN IT’s application using the correct username and password that has been assigned to them uniquely. In this way your important data is not accessible to unwanted parties. GMAN IT has such security protocols in operation, which are determined by encrypted session IDs and dynamic data.
Surveys
GMAN IT may request contact and demographic information from users by asking them to participate in surveys from time to time. This, however, is totally voluntary and the user has a choice whether or not to disclose this information which may be used to monitor and improve the use and satisfaction of this site or the GMAN IT application.
Access/correction: personal data
If GMAN IT holds your personal information, GMAN IT will, where possible, provide you with access to the information. If needed, GMAN IT will with your consent take reasonable steps to correct the information so that it is accurate, complete and up to date. Alternatively, you can edit or correct it yourself.
Your consent
By using GMAN IT products/services, you consent to our privacy policy.
Changes in privacy policy
GMAN IT are constantly improving and enhancing GMAN IT services and may update this privacy policy from time to time. Any changes to the policy will be updated on this page on the GMAN IT website.
Contacting us
If you have any questions or issues regarding this privacy policy, please call GMAN IT on 1300 462 648 or alternatively you can send a request at support@gmanit.com.au.
